At CrateKart, we talk a lot about "Quality”, but what does that really mean?
We do a lot of testing, tracking, and tinkering to ensure we have the highest quality displays. And we back it up with a 6 month warranty. Your time should be spent fixing, not wasted on a defective part.
Every display we sell has a serialized inventory code that allows us to track every single detail about every single part in our warehouse—where it was manufactured and by whom it was tested, stocked, and shipped.
If one lot has an exceptionally high “incident” rate, we can quickly troubleshoot the weakest link in our supply chain and identify what to do differently in the future. All of this data means that we’re constantly making smarter decisions about our manufacturing, testing practices, and shipping methods.
Every screen we sell is tested. Right here in our warehouse. We couldn't be more proud of our team of highly trained individuals that handle our quality control.
Every batch our manufacturers ship is so thoroughly tested that it's not uncommon for us to reject 20% of a given batch. Dealing with problem parts at the source means you or your customer won't have to deal with the headache of a failed part.
It would be a lot easier to just turn around and ship every display we receive. But we'll never do that—you're welcome.
Low Return Rates
Because of our in-house testing method, our return rate (from you, our customer) is very low. And we’re proud of that. We’re not really sure how any defective parts sneak through our testing process, to be honest. But alas, it happens. It just happens way less often than the other guys.
6 Month Warranty
Like we said, every now and then a defective screen sneaks through our Quality Control team. When that happens, rest assured that the part is covered by a warranty that we’ll actually honor. All you have to do is ask.
What does it all mean?
Our commitment to quality parts isn’t always easy and it isn’t necessarily the cheapest way to run a business. We want to be as competitively priced as possible, but we won’t take any shortcuts to get there.